FAQ and Store Policies
FAQ & Policies
BRAND
What does the name Zorsay mean?
Zorsay is inspired by the Urdu/Hindi phrase “zor se bolo” or “say it louder”. We chose this spelling for its simplicity, ease of accurate pronunciation. We also didn't want anyone getting us confused with the majestic hybrid zebra horse (the zorse).
What makes these pieces special?
Our collection features exquisite, small-batch fabrics sourced from South Asia, primarily India and Pakistan. We typically acquire limited yardages, meaning restocks are rare, if at all. Once a piece is sold out, it is unlikely to be available again.
How do you manage fabric waste?
As a slow fashion brand, the first way to reduce waste is by making quality items people want and can keep for years to come. Pieces are made to order so we don't keep excess inventory. We also keep our fabric scraps to create new quilted fabrics or other products.
What if I'm not South Asian?
We don't mind.
I mean like, what about appropriation?
Culture is meant to be shared. Zorsay is a celebration of designs and forms that too often are dismissed or gatekept (i.e. "men can't wear a piece made from sari fabrics, or a sari").
That said, we don't create pieces for cosplaying as another identity group, which is quite a bit different. Think: fits Justin Trudeau might have worn to theme parties in the 90s.
If you have any concerns, feel free to DM us or email hi@zorsay.com to chat.
SHIPPING
Do you ship internationally?
Yes, we offer international shipping at an additional charge, but only for bespoke garments.
How long will it take for my item to reach me in the US?
- Preorder Items: These are crafted from scratch in Pakistan and sent to NY for finishing touches, taking about 3-4 weeks from the order date.
- Standard Orders: Delivery is typically within a week.
RETURNS
We want you to love and wear our work. If you're not entirely happy, we accept returns of unworn items within 30 days. Please contact us at hi@wearzorsay.com for a return shipping label. If the returned items are not in unworn condition, we may issue a partial refund at our discretion.
Please note that shipping charges are non-refundable, and bespoke items cannot be returned due to their customized nature. However, we encourage you to get in touch at hi@wearzorsay.com if there's an issue, and we will explore how we can assist.
Privacy Policy
Information Collection and Use:
We value your privacy. The information we collect, such as your name, address, and payment details, is solely for processing your orders and giving you updates on new items. We do not sell or share your personal information with third parties for marketing purposes.
Cookies and Tracking:
Our website uses cookies to enhance your browsing experience, analyze site traffic, and do the standard advertising that online ecommerce needs. By using our site, you consent to the use of cookies in accordance with our privacy policy.
Terms of Service
Use of Website:
By accessing our website, you agree to comply with our terms and conditions. Unauthorized use of the site, including but not limited to misuse of account information or site content, is strictly prohibited.
Intellectual Property:
All content on this website, including text, graphics, logos, and images, is the property of Zorsay or its content suppliers and is protected by international copyright laws.
Changes to Policy:
We reserve the right to modify these policies at any time. Changes will be posted on this page, and your continued use of the site following any changes indicates your acceptance of the new terms.
For any further questions or concerns, please do not hesitate to contact us at hi@wearzorsay.com.