FAQ & store policies

Will I receive the jacket pictured?

For numbered Ralli leather jackets, yes: you receive the exact jacket pictured. Each garment has its own vintage textile panels, embroidery and mirrorwork.

How do I check the fit?

Use the US size listed on the product page and read that piece’s Fit & Size information for its garment-label explanation. If you need measurements, email us with the jacket number before ordering. Compare the measurements with a jacket you already wear.

When will my order ship?

Ready-to-ship orders dispatch from Brooklyn within two business days. Standard US shipping is free and typically takes another three to seven business days after dispatch. See the shipping policy for full details.

Can I order from outside the US?

Email us before ordering so we can discuss international shipping for your destination. International orders are arranged case by case; see the shipping policy.

Can I return my order?

Request an eligible return within 14 days of delivery. The item must be unworn, unwashed, undamaged, in its original condition, with any tags attached. US returns receive a prepaid label; international customers pay return shipping. Email your order number to start. Read the refund policy before purchasing.

Can I exchange a size?

Request a size exchange by email within 14 days of delivery. Eligible size exchanges are free, subject to availability. Many pieces are one of one, so another size of the same jacket may not exist. Email us to discuss available options and see the exchange conditions.

Which orders cannot be returned or exchanged?

Custom, made-to-order and final-sale items are excluded.

When will I receive my refund?

After your return is received and inspected, refunds are issued to the original payment method within five business days. Your bank or card issuer may take additional time.

How should I care for a Ralli leather jacket?

Specialist leather clean only. Store it on a broad hanger away from direct heat and moisture, taking care around vintage embroidery and mirrorwork. For other garments, follow their individual care instructions.

How do I ask about a personal commission?

Visit Personal commissions to tell us about your idea. An inquiry does not guarantee that we can accept the order.